About
At ND Finco, our collections division is industry-renowned for recovering accounts receivable payments across the United States. Employing the most professional and effective collection techniques and strategies, our team is proven at successfully recouping outstanding balances.
ND Finco’s state-of-the-art collection technology and skip-tracing tools mean higher collections rates. A veteran collection team with over 30 years’ experience will be dedicated to providing quality customer service to all consumers and business who are sent to our office. ND Finco is dedicated to services both large and small companies across all collection and accounts receivable sectors.
ND Finco is committed to delivering exemplary performance and outstanding customer service. Every connection is relationship driven. All communications with customers are constructive, supportive, and respectful.
Our goal is to successfully negotiate and resolve disputes in a professional manner, keeping customer relationships intact with a positive payment experience. ND Finco’s state-of-the-art technology and ongoing education programs ensure every connection we make is a positive one.
ND Finco uses our “Values First” approach to help resolve accounts. Not only is finding amicable resolution our target goal for each account; each of our professionally trained and experienced team members works efficiently and effectively at preserving the integrity of the relationship our clients have created with their customers.
We strive to build honest relationships with consumers by remaining transparent with the collections process and ensuring consumers are aware of their rights. We know customer relationships matter. Our online presence combined with current technologies and personal education programs mean higher conversion collections and a more positive payment experience for the customer.
This communication is from a collector. This is an attempt to collect a debt, and any information obtained will be used for that purpose.
Technological Integration for Better Results
ND Finco prioritizes speedy yet effective payment recovery above all else because that is the key to having happy consumers as well as satisfied clients. We champion technology as the perfect solution to streamlining every step of our collection effort. Our recovery efforts utilize the latest technology and AI tools to eliminate manual errors and fast-track recovery. Starting from our outreach efforts, all our collectors utilize automated and omnichannel communication to engage consumers regarding their payment recovery journey. Utilizing SMS, Email, calls, and automated notifications, we ensure that consumers can handle their recovery as they like without being pressured or intimidated by any of our collection efforts. Now, more people prefer non-confrontational modes of communication, and our technological abilities enable us to do just that.
Managing Compliance
Past due receivable collecting is a slippery slope where managing proper compliance is incredibly important. We must deal with sensitive information and handle confidential financial information that requires robust security measures and adequate adherence to laws and regulations. Collections require security measures and adherence to compliance, which is of utmost priority for ND Finco and its clients and consumers.
The business collection agents who work on outstanding accounts are also trained in compliance procedures through ND Finco’s carefully crafted system. Each collector receives training on various sectors like UDAAP, HIPAA, FDCPA, FCRA, and more to ensure they can handle collection calls and scenarios of every business collection situation.
We have a highly motivated team of negotiators with a passion for their job. Recovery success is achieved by focusing on diplomacy, persistence and an understanding of individual and business circumstances.